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Returns and Exchanges

We stand behind our products! If you are not fully satisfied or the product is delivered in a damaged condition, Your Healthy Mix may accept returns or exchanges of the product when all of the following conditions are satisfied:

 

  • The product must be received by Your Healthy Mix  within 30 days of purchase; no returns will be accepted after this time period.

  • The original purchaser must provide the receipt or invoice.

  • The product must be unopened and unused.

  • In addition, if the product is damaged or an item is missing, a picture of the product at the time of delivery must be provided.

  • Dissatisfaction with the results of the product will not be grounds for a refund. 

 

To return a product for an exchange or full refund:

 

  • We cannot process or refund packages marked “Return to Sender.”
  • Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.
  • Shipping charges and return shipping charges are not refundable in any case.
  • To ensure a refund is processed for you, please send returns to the address provided. 

 

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.

After the shipping department receives your return, it generally takes 5-7 business days or sooner to process your refund. Once a return is processed, it usually takes 30 business days for this return to be posted to your account, depending on your financial institution.

 

Shipping

If you discover that you have made a mistake with your order after you have submitted it to the Website, please contact support@yourhealthymix.com immediately. You must contact us as soon as possible in order to modify or cancel your pending order. However, we frequently ship the same day that you order, so we cannot guarantee that we will be able to amend your order in accordance with your instructions. If an order has been shipped and a customer notices the wrong address, Your Healthy Mix is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit. Your Healthy Mix will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

 

Packages Lost By Shipping Carrier (Never Delivered) And/Or Damaged In Transit

  • If damage will reship it at no additional cost. 
  • We will not refund an order if it is lost or damaged in transit.
  • A package is considered “Lost” when 7 days have passed and the tracking information has not updated in status and not delivered. 
  • If a package is damaged, please email to support@yourhealthymix.com with images of the damages. 

 

Package Was Shipped, But Customer Realized Afterwards the Address Is Incorrect

  • As stated above, we try our best to dispatch orders as fast as possible to offer the best customer experience, so it's hyper critical to make sure your shipping address is entered correctly.
  • If an order has been shipped and a customer notices the wrong address,we are not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
  • We will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

 

Please send your returns to:

Your Healthy Mix

1440 Coral Ridge Dr #185

Coral Springs FL 33071